by Sensitivity Check Staff | May 13, 2021
Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family. If this hasn’t answered your question, please reach out...
by Sensitivity Check Staff | May 13, 2021
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
by Sensitivity Check Staff | May 13, 2021
When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using...
by Sensitivity Check Staff | May 13, 2021
The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible...
by Sensitivity Check Staff | May 13, 2021
Only a small amount – 5 individual strands of hair. We do not require large clumps of hair. If this hasn’t answered your question, please reach out below!
