General Archives | Sensitivity Check

How do I order a test from you?

Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...

What if I’m not satisfied?

We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your question,...

Where are the samples tested?

Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice....

Can I get the results on my app?

Yes, if you have chosen one of our hair sensitivity tests, you will get a notification when your results are ready. <strong>If this hasn’t answered your question, please reach out below!</strong>